Refund Policy

Last updated: August 2026 · We Can Service Consulting, South Africa

This policy explains how cancellations and refunds work for We Can Service Consulting ("we", "us"). It should be read together with our Terms & Conditions. Where a signed proposal or engagement letter states different cancellation or refund terms, that document applies.

1. Consulting services

Our services are professional consulting engagements (such as the Service Efficiency Audit, process optimisation, and operations upgrades). Fees, payment schedules and deliverables are agreed in writing before work begins. Because our work is time and expertise based, fees for work already performed are not refundable.

2. Cancelling before work begins

If you cancel an engagement in writing before any work has started, we will refund amounts you have paid for that engagement, less any costs we have already reasonably incurred in preparing for it (for example booked travel or third party fees).

3. Cancelling during an engagement

If you cancel after work has started, you remain responsible for fees covering work performed and costs incurred up to the date of cancellation. Any prepaid amounts beyond that point will be refunded. Retainer or monthly training fees are charged per period and are not refundable for a period that has already started, unless agreed otherwise in writing.

4. Rescheduling

Workshops, training days and on site sessions can be rescheduled at no charge with at least 48 hours written notice. Sessions cancelled with less notice may be charged, at our discretion, where time or costs cannot reasonably be recovered.

5. If something is wrong

If you believe a deliverable does not match what was agreed, tell us within 14 days of delivery. We will first correct or redeliver the work. If we cannot put it right within a reasonable time, we will agree an appropriate partial or full refund for the affected deliverable. Nothing in this policy limits rights you may have under the Consumer Protection Act, 2008 or other applicable South African law.

6. How refunds are paid

Approved refunds are paid to the account or payment method the original payment came from, normally within 10 business days of approval.

7. Contact

To request a cancellation or refund, contact us in writing:

We Can Service Consulting · Retha Erasmus
Email: info@wecansc.co.za
Phone: +27 81 583 8898